Feedback and complaints
You have the right to speak up
You can tell Acanthus Care what is working, what needs to change, or make a complaint. You can ask someone you trust to help you, and you can choose to contact the NDIS Commission instead.
Your options
Choose where you want to raise the concern
Tell Acanthus Care
Call 0400 958 445, email info@acanthuscare.com.au, or use the form below. You may give feedback anonymously, although that can limit how we respond.
Contact the NDIS Commission
You do not have to speak with Acanthus Care first. Call 1800 035 544, TTY 133 677, use the National Relay Service and ask for 1800 035 544, or report an issue online.
Commission details verified 16 August 2026.
Get urgent help
If someone’s life is at risk or there is an emergency, call triple zero (000).
Tell us directly
Send feedback or a complaint
We use the information only to receive and respond to your feedback or complaint and to meet applicable responsibilities. Share only what is needed.